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FiniteCRM User Manual

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FiniteCRM

Turn interest into closed, invoiced deals

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FiniteCRM — illustrative interface. Sign in at crm.finiteskills.com to use the app.

Overview

FiniteCRM tracks the whole revenue journey — leads, deals, quotes, orders and support — with a visual pipeline, automation and a REST API, all scoped to your organization.

Features

Lead capture & scoring

Capture leads with source and score; convert to account + contact.

Visual pipeline

Drag deals across stages; weighted forecast = value × probability.

Quote-to-cash

Quote → Sales Order → Invoice from products and price books.

Support desk

Tickets and cases with priority, solutions and resolution flow.

Automation

Round-robin assignment, deal creation and drip sequences.

REST API & webhooks

Automate leads, deals and invoices over a JSON API.

Getting started

Sign in at crm.finiteskills.com. The sidebar holds Leads, Deals, Accounts, Contacts, Products and Support. Every list is a grid with + New, row-click to edit and export.

Capture & convert leads

Leads → New (name, company, source, score). Work the lead and always set a next action. When it qualifies, Convert creates the Account and Contact in one step.

Manage the pipeline

Create a Deal (value, probability, close date) and drag it across the Pipeline board. The weighted forecast is value × probability, so your dashboard reflects reality.

Quote to cash

Build a Quote from products and price books, convert the accepted quote to a Sales Order, then raise the Invoice. CRM and ERP share the same Accounts organization.

Support & automation

Log tickets and cases with priority, reuse answers from Solutions, and move status to resolution. Workflow automation handles round-robin assignment, deal creation and drip sequences; the REST API automates the rest.

Tutorials

1Capture and convert a lead

  1. Open Leads → New and enter name, company, source and score.
  2. Work the lead and log a next action.
  3. When it qualifies, click Convert — an Account and Contact are created.
  4. Create a Deal against the new account to start the pipeline.

2Work a deal to close

  1. Open Deals → New (value, probability, close date).
  2. Drag the deal across the Pipeline board as it progresses.
  3. Attach a Quote, then convert the accepted quote to a Sales Order.
  4. Raise the Invoice and mark the deal Won.
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